cv88's Privacy Policy — Your Information Is Our Responsibility
Your personal information is completely secure on the cv88 platform. This policy contains a full description of how we collect, store, and protect your data.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to the cv88 platform and all services associated with it. When you register on cv88, use our services, or contact us, you are considered to have accepted the terms of this Policy.
cv88 is committed to ensuring a safe, transparent, and responsible online entertainment environment for users in Bangladesh. Your privacy is very important to us, and we protect all your personal information using SSL encryption and modern data security technology.
2 What Information We Collect
cv88 collects the following types of information in order to provide its services. Data collection is always kept to a minimum and limited to transparent purposes.
Personal Identity Information
Information provided at the time of account registration:
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
Financial Transaction Information
Information collected during deposit and withdrawal processes:
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Time and date of withdrawals and deposits
Device & Usage Information
Technical information collected automatically:
- IP address and location information
- Device type, operating system, and browser
- Time spent on the platform and pages visited
- Information obtained from cookies and similar tracking technologies
Communication Information
Information collected through support and communications:
- Records of live chat conversations
- Information provided via email
- Details of complaints and requests
- Opinions provided in feedback and surveys
3 Purpose of Using Information
cv88 uses collected information only for the specific purposes listed below. Information is not sold to or transferred to third parties for commercial purposes.
Service Operation & Improvement
- Creating, managing, and securing accounts
- Processing deposits, withdrawals, and other financial transactions
- Maintaining gaming history and reward records
- Improving platform functionality and adding new features
- Identifying and resolving technical issues
Security & Fraud Prevention
- Verifying user identity and confirming age (minimum 21 years)
- Monitoring authorized transactions and account activity
- Detecting and preventing fraudulent activity
- Identifying multiple accounts or irregular activity
- Meeting legal obligations and ensuring responsible gaming
Customer Service & Communication
- Providing 24/7 live chat and email support
- Sending important notifications related to your account
- Sending transaction confirmation messages
- Notifying you of changes to platform policies
4 Sharing Information with Third Parties
cv88 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These providers follow their own strict security standards.
Legal Obligations
If disclosure of information is required under a court order, a request from a government authority, or applicable law, cv88 is obliged to comply. Only the minimum necessary information is provided in such cases.
Technology Service Providers
Information may be shared with technology partners required to operate the platform. These partners are contractually bound to keep information confidential and to use it only for specified purposes.
With User Consent
Outside of the circumstances above, cv88 does not share your personal information with any third party without your explicit consent.
5 Cookies & Tracking Technologies
The cv88 platform uses cookies and similar technologies to operate correctly and to improve the user experience.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and deliver core services. These cookies cannot be disabled, as doing so would render the platform non-functional.
Analytics Cookies
These cookies are used to understand how users interact with the platform. The data collected is anonymous and statistical in nature, and cannot be used to identify individuals.
Cookie Controls
You can disable most cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the platform. Contact our support team to learn more.
6 Data Protection Methods
cv88 has adopted industry-standard security measures to protect your personal and financial information.
Encryption
All data transfers are secured through SSL encryption. Collected data is stored using strong encryption methods.
Access Controls
Only authorized personnel can access personal information. Every access event is logged and regularly audited.
Regular Security Reviews
cv88's security measures are regularly reviewed and updated. Active steps are always taken to address new threats.
7 Data Retention Period
cv88 retains your information only for as long as necessary. The retention policy for different types of information is outlined below:
Account Information
Personal identity and account information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a set period to meet legal and regulatory requirements.
Financial Transaction Records
Financial transaction information may be retained for an extended period in accordance with legal obligations. This retention is necessary for dispute resolution, fraud prevention, and regulatory compliance.
Data Deletion Requests
You may request the deletion of your personal information. However, it may not be possible to delete information that must be retained to meet legal obligations. For this matter, contact us at [email protected].
8 Your Rights & Control
As a user of cv88, you have the following rights over your own information:
Right to Access
You may request to know what information cv88 holds about you at any time. Contact the support team and it will be provided within a set timeframe.
Right to Rectification
You have the right to correct any inaccurate or incomplete information in your profile. This can be done through your account settings or via support.
Right to Object to Processing
In certain circumstances, you may object to the processing of your information. However, this may affect your ability to receive services.
Right to Data Portability
You can receive your personal information in a structured, readable format. Contact the support team to exercise this right.
9 Protection of Minors' Information
Strict Prohibition for Those Under 21
cv88 is strictly a platform for users aged 21 and above. We do not knowingly collect, store, or process the information of any minor.
If we suspect or discover that a person is a minor, their account will be immediately suspended and steps will be taken to delete the associated information. If a parent or guardian believes their child has registered on this platform, they should contact us immediately.
10 International Data Transfers
International Servers & Data Processing
To provide cv88's services, your information may be stored or processed on servers located in various countries. The standards of this privacy policy always apply in such cases, and contractual protections are ensured.
All third parties and service providers with whom information is shared are contractually bound to comply with appropriate data protection standards.
11 Policy Changes & Updates
Policy Change Process
cv88 may update this privacy policy from time to time due to business needs, legal changes, or service improvements. Registered users will be notified by email of any significant changes.
Continued use of the platform after an updated policy is published will be considered acceptance of the new policy's terms. It is the user's own responsibility to read the policy and stay up to date with any changes.
12 Contact Us
If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact our support team. cv88 is always committed to respecting your right to privacy.
Privacy-Related Contact
Any information-related request may require identity verification to prevent misuse of information by third parties.